Terms and Conditions

EFFECTIVE DATE: AUGUST 15, 2022

1. INTRODUCTION

1.1 Welcome to Lauard.com, a website for human hair extensions. This website is owned and operated by Lauard.com. We advise our visitors to read the Terms and Conditions carefully before using this website.

1.2 In the context of this website, "Lauard", “we”, “our” and “us” means Lauard.com and “you” and “your” means you, the user or customer of this website.

1.3 If you do not agree with these Terms and Conditions, please do not use or access (or continue to use or access) this website.

1.4 By using our website, you understand and agree to accept the following Terms and Conditions:

2. PRIVACY

2.1 Please review our Privacy Policy, which also governs your use of Lauard.com services, to understand our practices.

3. COPYRIGHT, TRADEMARK, CONTENT

3.1 All content included on or made available on our website, including but not limited to text, graphics, logos, images, videos, or code is protected by copyright and trademark and is the property of Lauard.com and is protected by International copyright laws. You may not use, post, distribute, modify, display, transmit or reproduce any of the copyrighted material on this website without obtaining a prior written consent from us.

4. ELIGIBILITY

4.1. Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.

4.2 You are by default responsible for maintaining the confidentiality of your account and password, activities that occur under your account, and restricting access to your computer when using any of the Lauard services.

4.3. By creating an account, you agree to the following:

4.3.1 Your information must be submitted correctly, accurately, and completely as required in the registration form on the Create an Account page.
4.3.2 You may not use others’ accounts without the consent of the account owner. In addition, your account means you agree to compensate for any unlawful use of your account through you or through any other person who has access to the account and services by using your user name and password, whether you are aware or not aware of this use. 

5. CURRENCY

5.1 We provide you an option of selecting your preferred currency on the website; however, these prices are just indicative of the estimated exchange rate. The final transaction occurs in Kuwaiti Dinar (KWD) and if your debit/credit card is not denominated in KWD, the final amount will be calculated based on the applicable exchange rate on the day your payment card issuer processes the transaction. We are not responsible nor liable to you for any foreign exchange fees which our bank or your bank or any payment processor or third-party charges you when placing or refunding an order.

6. PAYMENT

6.1 If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our Payment Gateway provider "MyFatoorah" or "Tabby" via a secure connection. We accept payments online using Visa, MasterCard, and AmericanExpress. We also accept KNET for Kuwait, SADAD for Saudi Arabia, and NAPS for Qatar.
6.2 By making a payment for your order on our website, you confirm that the credit or debit card that is being used is yours. All credit or debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment, we will not accept your order, and we will not be responsible for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal.
6.3 You can split the payment for your order in 4 interest-free installments using Tabby. You are required to pay 40% of the order amount at the time of placing the order on our website and the remaining amount will be split into 3 equal monthly installments. The maximum order limit is 1,000 KWD. The option for paying in installments is currently only available for orders from Kuwait.

7. CHANGES TO PRICE AND PRODUCT

7.1 We reserve the right to make changes to the products, content and the prices listed on our website, at any time without notice.

7.2 We do our best to ensure that the description of our products and services are as accurate as possible. Some typographical errors, as well as misinterpretations may occur, and we reserve the right to correct them as they are identified without holding Lauard accountable for such errors.

8. PRICE, COLOR, AVAILABILITY

8.1 All prices of our products are original retail prices unless otherwise specified for a discount price.

8.1.1 Colors of our products are shown in the most accurate way possible. We cannot guarantee an accurate display of the colors on your monitor. We provide you the option to buy hair color samples for more accuracy in color matching your hair before ordering.
8.1.2 If the color is unavailable, we will inform you and you will get a refund of the same amount.     

9. SHIPPING AND DELIVERY

9.1 We currently ship to seven countries:
Kuwait

Kingdom of Saudi Arabia

United Arab Emirates

Qatar

United States of America

United Kingdom

France
 

9.2 All orders ship within 2-3 business days of being placed. Once your order is shipped, it’ll take 3-5 business days to reach you. Please note that we are not responsible and have no control over the delays that may occur from your local customs office.

9.3 Free shipping is currently available for all type of hair extensions (except for hair extension tools & supplies and haircare products; those are subject to shipping fees).

9.4 Once your order is shipped, you will receive a shipping confirmation email. Click on the shipment tracking number link provided in the email to view latest updates on the shipment.

10. TAXES AND CUSTOMS

10.1 You may be subjected to the tax, duties, or customs (if any) of your country when your package arrives, and as they differ from country to country, we advise you to contact the custom agency officials to find out further information about this. These charges are not covered by Lauard. 

11. RETURNS & REFUNDS

11.1 RETURN POLICY:

11.1.1 Product(s) can be returned within 7 days from the date of receiving the order, in accordance with the following terms and conditions:

11.1.2 Login to your account and submit a return request by clicking on the "Contact Us" button in the order that you want to return. In the message box, please specify the product name, quantity, and reason for the return, then click "submit". The Approval or Rejection of your order will be sent to you via email within 24-48 hours.
Important note: When the return request is approved, we will provide you with Return Authorization number. It is not possible to return product(s) before obtaining an official Return Authorization number from Lauard.
    11.1.3 After obtaining your Return Authorization number, you can return the product via the following shipping carriers:
    FedEx
    UPS
    DHL
    For orders from Kuwait, please contact us for more information on return delivery options.
    Important note: Lauard does not bear any responsibility if the products is shipped through any shipping carrier other than the ones mentioned above.
    11.1.4 By returning your product, you confirm that the product is in its original condition and unopened or unused. Opening the product packaging will void your right to return the product. 
      11.1.5 The customer is responsible for all costs and fees associated with return shipping as incurred during the return process of the product(s). 
        11.1.6 If your original order received free shipping and you decide to return it, we shall deduct the original shipping cost from your refunded amount.
          11.1.7 We are not responsible nor liable to you for any foreign exchange fees which our or your bank or any payment gateway processor charges you when placing or refunding an order. 
            11.1.8 Upon receipt and approval of the returned product(s), the amount refunded will be equal to the amount you spent on the product minus any shipping and import duties and tax fees as those fees are sole responsibility of the purchaser. The amount will be refunded back to the same payment method used at the time of purchase. The refund amount does not include the original shipping cost of your order.
              11.1.9 Products that do not qualify for a return or refund are as follows:
              - Clearance products or products discounted through sale price.
              - Products that are not in their original condition, have been opened, tampered with, or damaged.
              - Returned products with invalid return authorization number.
              - Returned products without return authorization number.

              11.1.10 If you receive a defective, damaged, or incorrect product, we shall arrange the return and exchange of the product for free.
               

              11.2 RETURN PROCESS:

              11.2.1 Login to your account and submit a return request by clicking on the "Contact Us" button in the order that you want to return. In the message box, please specify the product name, quantity, and reason for the return, then click "submit". The Approval or Rejection of your order will be sent to you via email within 24-48 hours.

              11.2.2 Upon approval of the return request, we will provide you with a Return Authorization number. It is not possible to return product(s) before obtaining an official Return Authorization number from Lauard.

              11.2.3 Product(s) must be returned within 7 days from the date of receiving the order via the means of transportation available in the following shipping carriers:

              FedEx
              UPS
              DHL
              For orders from Kuwait, please contact us for more information on return delivery options.
              Important note: Depending on the shipping method used to return the product, it may take up to a week for the product to reach us.

              11.2.4 After we receive your returned product(s) and confirm that they meet the terms and conditions of our Returns Policy, we will inform you if your return is accepted or rejected. This process will take 2-3 business days.

              11.3 REFUND:

              11.3.1 Once your return is received and approved, it may take 3-5 business days for the refund to get credited to your card. Your refund is subject to the conditions of the returned product as per our Returns Policy. 

              12. DISCOUNT CODES

              12.1 All valid discount code are applied to the value of the order, excluding delivery costs, and are subject to our Terms and Conditions.

              12.2 When you are ready to make your purchase and filling in your information at checkout, there is a field for you to enter your discount code.

              12.3 Enter the valid discount code that you have in the respective field box at checkout, click "Apply" button and the discount will be applied to your order.

              12.4 Unless stated, discounts cannot be combined and only one offer can be applied to any order. Products already reduced in price are also excluded from promotion offers.

              12.5 Offers can be amended or withdrawn at any time.

              CONTACT US

              If you have any questions or require further assistance, please contact us at the following email address: support@lauard.com