Shipping & Returns

Shipping and Delivery:

– We currently ship to seven countries:

Kuwait

Kingdom of Saudi Arabia

United Arab Emirates

Qatar

United States of America

United Kingdom

France

We are working on shipping to more countries. Contact us for more information. 

– All orders ship within 2-3 business days of being placed. Once your order is shipped, it’ll take 3-5 business days to reach you. Please note that we are not responsible and have no control over the delays that may occur from your local customs office.
– Free shipping is currently available for all type of hair extensions (except for hair extension tools & supplies and haircare products; those are subject to shipping fees).
– Once your order is shipped, you will receive a shipping confirmation email. Click on the shipment tracking number link provided in the email to view latest updates on the shipment.
 

Tax and Customs:

You may be subjected to the tax, duties, or customs (if any) of your country when your package arrives, and as they differ from country to country, we advise you to contact the custom agency officials to find out further information about this. These charges are not covered by Lauard. 

Return Policy:

Product(s) can be returned within 7 days from the date of receiving the order, in accordance with the following terms and conditions:

  1. Login to your account and submit a return request by clicking on the "Contact Us" button in the order that you want to return. In the message box, please specify the product name, quantity, and reason for the return, then click "submit". The Approval or Rejection of your order will be sent to you via email within 24-48 hours.

    Important note: When the return request is approved, we will provide you with Return Authorization number. It is not possible to return product(s) before obtaining an official Return Authorization number from Lauard.
  1. After obtaining your Return Authorization number, you can return the product via the following shipping carriers:

    FedEx
    UPS
    DHL
    For orders from Kuwait, please contact us for more information on return delivery options.

Important note: Lauard does not bear any responsibility if the product is shipped through any shipping carrier other than the ones mentioned above.

  1. By returning your product, you confirm that the product is in its original condition and unopened or unused. Opening the product packaging will void your right to return the product. 
  1. The customer is responsible for all costs and fees associated with return shipping as incurred during the return process of the product(s). 
  1. If your original order received free shipping and you decide to return it, we shall deduct the original shipping cost from your refunded amount.
  1. We are not responsible nor liable to you for any foreign exchange fees which our or your bank or any payment gateway processor charges you when placing or refunding an order. 
  1. Upon receipt and approval of the returned product(s), the amount refunded will be equal to the amount you spent on the product minus any shipping and import duties and tax fees as those fees are sole responsibility of the purchaser. The amount will be refunded back to the same payment method used at the time of purchase.

    The refund amount does not include the original shipping cost of your order.
  1. Products that do not qualify for a return or refund are as follows:
    - Clearance products or products discounted through sale price.
    - Products that are not in their original condition, have been opened, tampered with, or damaged.
    - Returned products with invalid return authorization number.
    - Returned products without return authorization number.

  2. If you receive a defective, damaged, or incorrect product, we shall arrange the return and exchange of the product for free.

    Return Process:

  1. Login to your account and submit a return request by clicking on the "Contact Us" button in the order that you want to return. In the message box, please specify the product name, quantity, and reason for the return, then click "submit". The Approval or Rejection of your order will be sent to you via email within 24-48 hours.

  2. Upon approval of the return request, we will provide you with a Return Authorization number. It is not possible to return product(s) before obtaining an official Return Authorization number from Lauard.

  3. Product(s) must be returned within 7 days from the date of receiving the order via the means of transportation available in the following shipping carriers:
    FedEx
    UPS
    DHL
    For orders from Kuwait, please contact us for more information on return delivery options.

    Note: Depending on the shipping method used to return the products, it may take up to a week for the products to reach us.

  4. After we receive your returned product(s) and confirm that they meet the terms and conditions of our Returns Policy, we will inform you if your return is accepted or rejected. This process will take 2-3 business days.